Returning or Exchanging Items

Last Revised March 22, 2024

At Tierra Musa, we strive to provide our customers with high-quality genuine leather handcrafted handbags. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy to ensure your satisfaction.

1. Timeframe:

  • You may return or exchange your handbag within 30 days of the purchase date.

2. Condition:

  • Handbags must be in unused, unworn, and undamaged condition to be eligible for return or exchange.
  • All original tags and packaging must be intact.

3. Refund Method:

  • Refunds will be issued in the original form of payment.

4. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to a manufacturing defect or an error on our part.

5. Exclusions:

  • Customized or personalized handbags cannot be returned or exchanged unless there is a manufacturing defect.
  • Final sale items are not eligible for return or exchange.

6. Process:

  • To initiate a return or exchange, please contact our customer service team at:
  • Provide your order number and reason for return or exchange.
  • Our customer service team will guide you through the return process and provide you with a return shipping label if applicable.
  • Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
  • Refunds or exchanges will be processed promptly upon approval.

Please note that Tierra Musa reserves the right to refuse returns or exchanges that do not meet the above criteria.

If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us. Your satisfaction is our top priority.

Thank you for choosing Tierra Musa for your genuine leather handcrafted handbag needs.